Manufacturer-trained engineers maintaining ophthalmic and aesthetic laser, energy-based and diagnostic systems across the UK and Ireland — from scheduled preventative maintenance to same-day breakdown response.
Working with hospitals, refractive surgery centres, optometry practices, clinics and spas — as well as the manufacturers who build the equipment — we deliver full service cover so your systems are ready and working when you need them.
Whether you use the equipment or you build it, Instinctive is the single UK and Ireland point of contact for installation, training, preventative maintenance, repairs and consumables.
To protect your investment, turn to Instinctive.
We understand how important it is to protect your investment in ophthalmic, laser and energy-based equipment. That is why we deliver premium-level maintenance and technical support, including emergency callouts.
When it comes to maintenance and repair, we care for your equipment so you can care for your patients.
Find out moreFor UK product support, turn to Instinctive.
We are chosen by leading manufacturers to support their UK and Ireland operations, providing the product support their customers need.
From delivery and installation through to ongoing maintenance and emergency callouts, we deliver comprehensive technical support — so you do not have to.
Find out moreWe have been caring for complex ophthalmic, laser and energy-based equipment for over thirty years.
Our team of manufacturer-trained engineers brings deep technical knowledge across both the ophthalmic and aesthetic portfolios we represent, and is always on hand to deliver the very best care for your technology.
Rapid response and quick diagnostics mean equipment is ready and working when it is needed — on clinic days, theatre lists and treatment schedules alike.
Trusted by leading manufacturers and clinicians across the UK and Ireland, you can always turn to Instinctive for maintenance and technical support.
Backed by manufacturer training and decades of hands-on experience across ophthalmic and aesthetic technology.
With four service agreement levels to choose from, we deliver ongoing preventative maintenance, emergency technical support, consumables supply and treatment licensing — so you can be sure your equipment is ready when you need it.
We understand how much a cancelled list or a lost clinic day costs. That is why, when it comes to maintenance and repair, we are on hand when you need us.
Every agreement customer gets access to the online customer portal, where faults, consumables orders and service history all sit in one place.
Find out moreManufacturers and suppliers trust us to provide the ongoing servicing and product support their UK customers need.
As an authorised service provider we can be your partner in the UK and Ireland, taking care of everything from installation and applications training through to ongoing maintenance and emergency callouts.
We already represent a broad portfolio across refractive surgery, corneal diagnostics, retinal therapy and aesthetic energy-based devices — so your equipment sits alongside systems our engineers already know.
With our team of manufacturer-trained engineers, you can always turn to Instinctive to deliver your product support.
Find out moreWe are the single point of contact for the ophthalmic and aesthetic equipment in your clinic — from routine servicing to emergency repair.
We service in line with each manufacturer’s schedule, keeping equipment in good working order and treatment output within specification. Under an agreement we track the schedule for you and book the visits.
Malfunctions are frustrating and costly. Our emergency support gives rapid response and quick diagnostics, with manufacturer-trained engineers delivering expert repairs and minimal disruption.
Deep technical knowledge across the brands we represent, on hand to troubleshoot faults, answer questions and deliver applications training so you get the best from your equipment.
Delivery, siting, installation, calibration and handover training — plus safe de-installation and relocation when a room, site or practice changes.
Manufacturer-approved consumables, spare parts and treatment licences supplied directly, with reordering through the customer portal.
Log faults, order consumables, request servicing and track your full service history through the customer portal — so it is all in hand, whenever you need us.
Agreements are held device by device, so you can cover each system at the level that suits how hard it works. New equipment comes with a one-year manufacturer warranty — we quote the agreement in advance so cover starts the day that warranty ends. Every level includes preventative maintenance in accordance with the manufacturer’s schedule; higher levels add parts cover and emergency callouts.
Routine cover to keep your equipment in good working order.
Consistent cover with preventative maintenance and essential emergency support when you need it.
Extensive support, with the flexibility to replace limited lifetime parts only as and when required.
The ultimate cover — complete peace of mind, without the worry of unexpected costs.
Instinctive is the UK and Ireland point of contact for service agreements, preventative maintenance, breakdown repairs and technical support on the following systems.
Do not see your device? We have extensive experience across many leading brands — get in touch.
Cover is held device by device, so the portal is too. Every system you own shows what covers it — manufacturer warranty, service agreement or nothing — when that cover ends, and when maintenance falls due. Report a breakdown with photos or video attached, order consumables, or request an agreement quote, all per device. Maintenance on covered equipment is scheduled by us and we contact you to arrange it; uncovered devices are quoted first, then booked against your preferred dates.
Demonstration data shown. Live portal reflects your own agreement and equipment.