Preventative maintenance servicing
Scheduled servicing in accordance with the manufacturer’s maintenance schedule, keeping equipment in good working order.
Breakdown and repairs
Rapid-response emergency callouts, quick diagnostics and expert repair to return your device to business as usual.
Technical support
Manufacturer-trained engineers with in-depth knowledge of the platform, on hand to answer questions and troubleshoot faults.
Consumables and licences
Manufacturer-approved consumables, spare parts and treatment licences supplied directly, with reordering through the portal.
Installation and training
Delivery, siting, installation, calibration, handover and applications training — plus relocation when your site changes.
Online help desk
Log faults, order consumables, request servicing and track service history through the customer portal.
Routine cover to keep your equipment in good working order.
- +Preventative maintenance, in accordance with the manufacturer’s schedule
Consistent cover with preventative maintenance and essential emergency support when you need it.
- +Preventative maintenance, in accordance with the manufacturer’s schedule
- +A spare parts allowance (machine dependent), to cover replacement of some parts
- +2 × emergency callouts in the event of malfunction or breakdown
- +Costs of labour, travel and subsistence covered
Extensive support, with the flexibility to replace limited lifetime parts only as and when required.
- +Preventative maintenance, in accordance with the manufacturer’s schedule
- +Replacement of most spare parts, excluding high-value limited lifetime items such as laser heads and handpieces
- +Unlimited emergency callouts in the event of malfunction or breakdown
- +Costs of labour, travel and subsistence covered
The ultimate cover — complete peace of mind, without the worry of unexpected costs.
- +Preventative maintenance, in accordance with the manufacturer’s schedule
- +Replacement of any and all spare parts
- +Unlimited emergency callouts in the event of malfunction or breakdown
- +Costs of labour, travel and subsistence covered